Marlowe Law Office, Ltd, helps people find debt relief through bankruptcy protection. Marlowe Law firm has one physical location, in Tipp City, Ohio. Most of the staff (three interns, a paralegal and three lawyers) are working remotely and connected using laptops, smart phones, Google Apps, Google Voice, and Twitter. This allows the firm to handle matters as far away as Kentucky and Indiana. Except for a few scenarios or hearings requiring actual appearance by the parties, the bankruptcy courts themselves are entirely virtual--lawyers can be sanctioned if they file actual paper. There are times when every person works from home and others when all staff work in the office.

Marlowe Law Office staff loves Google Apps; Google Mail and Google Docs for their email messenging and document storage needs respectively. This has enabled them to do cloud based document production. They were also previously using labor intensive and heavily data-entry oriented solutions like Basecamp and Google Sites for collaborating with our clients.

"We are very impressed by the level of support given by Socialwok during the accounts setup process for Marlowe Law Office; one-on-one Google Talk IM chat session with me to resolve some confusion on my end. This high level of personal support has convinced us to move to Socialwok for all our collaboration needs from Basecamp and Google Sites. The adoption by our staff was short; Socialwok's Facebook and Google like user interface is very intuitive for them. Even the most resistant staff in my office took less than a few minutes of playing with Socialwok to totally get it. This is the type of labor saving, value-adding, automated solution we were promised with the birth of the internet. It is Google Apps' missing piece."
- Stephen Marlowe, Principal Attorney of Marlowe Law Office

Solution

Socialwok lays a social layer over Google Apps, using social networking norms that Marlowe Law Office staff expect, and integrate to Google's powerful tools using a simple intutive user interface. Marlowe Law Office can now unify all the email, documents, calendar, maps, notes to case files, voicemails, client contacts and questions, etc relating to a client securely in one location; the client's feed or case docket.
All activity across Marlowe Law Office Google Apps accounts relating to the client is linked using the Socialwok interface or archived by automated Gmail email fowarding filters directed to Socialwok's email uploading feature. Marlowe Law Office is able to automatically build a client's case docket passively while allowing the client to check in on a case's progress at any point. What's more, Marlowe Law Office can adjust access to the feeds at any time, which allows the firm the level of control it needs for firm-only issues, sensitive client issues, or to meet general privacy concerns. It permits those in the office to see each others' activity in real time.

Socialwok has enabled Marlowe Law Office staff to be more productive and increased the billable time per staff because all client related communications are archived in a single location and easily referenced. Clients of Marlowe Law Office adore Socialwok.
Socialwok has enabled Marlowe Law Office to eliminate the amount of phone-time spent updating clients about case related matters. One of the common issue faced by law firms is that clients have problem getting their lawyer to return calls. Socialwok allows Marlowe Law Office attorneys to interact with clients without phone tag. Clients actually prefer it. Marlowe Law Office has also adopted Socialwok's Social Media suite that has seamless integration with Twitter, Facebook so that clients and friends of the firm have seamless communications with the firm.

Benefits

• Marlowe Law Office has increased billable hours and eliminated phone tag with clients by using feeds to archive and reference all communications relating its clients.
• Socialwok provides feed based project management for all of Marlowe Law Office clients; unifying and archiving all email, documents, calendar, maps, notes to case files, voicemails, client contacts and questions etc. Clients can also access and collaborate with attorneys of the firm on their cases
• Marlowe Law Office moved from labor intensive and heavily data-entry oriented solutions like Basecamp and Google Sites for collaborating with its clients.
• Marlowe Law Office uses Socialwok's Social media suite to manage its external communications with clients for Twitter and Facebook.
• Marlowe Law Office impressed by Socialwok's high level of customer support through email and Google Talk.